| Category |
Particulars |
1st |
2nd |
3rd |
4th |
| MISBEHAVIOR / IMPROPRIETY and HARASSMENT |
Swearing / Cursing through the use of the Global chat window, private message, character alias, and item shop label |
Warning given by the Game Moderator |
Mute 1 hour |
Mute 4 Hours |
Account Suspension 7 days |
| Making comments that are offensive, aggressive, derogatory, hateful, sexual, and discriminating through the use of global chat window, private message, and/or item shop label. |
Warning given by the Game Moderator |
Mute 3 hours |
Mute 10 hours |
Account Suspension 7 days |
| Event Disruption which includes harassing the GM, Z-Zone characters and other players during a game event and/or spreading misleading information to other players |
Warning given by the Game Moderator |
Mute 3 hours |
Mute 6 Hours |
Account Suspension 7 days |
| Non-conformance to the rules and mechanics that have been set for an in-game event; abuse of event and/or event items |
Depends on the Game Mechanics |
Cannot join all OverSoul future events/ games |
| ASSAULTING A GAME MASTER, Z-ZONE CHARACTER, OR Z-ZONE STAFF |
Harassing or Disrespecting the Game Moderator or any of the known Z-Zone characters and staff through global and normal chat, private message, character alias, and/or item shop label |
Mute 2 hours |
Mute 3 hours |
Mute5 Hours |
Mute 3 Hours + Account Suspension 7 days |
| Harassing or Disrespecting the Game Moderator or any of the known Z-Zone characters and staff for giving out a sanction to an offense through global and normal chat, private message, character alias, and/or item shop label. |
Mute 2 hours |
Mute 3 hours |
Mute 5 hours |
Mute 5 Hours + Account Suspension 7 days |
| Insulting / Abusing the Game Moderators or any Z-Zone Staff through global and normal chat, private message, character alias, and/or item shop label |
Mute 2 hours |
Mute 3 hours |
Mute 6 hours |
Mute 6 Hours + Account Suspension 7 days |
| Circulating groundless rumors against the Game Moderators or any Z-Zone Staff |
Mute 2 hours |
Mute 3 hours |
Mute 6 hours |
Mute 6 Hours + Account Suspension 7 days |
| VULGARITY |
Engaging in a discussion of Obscene, Bigoted, Sexually offensive, Hateful or Racially offensive topics through Global and normal chat |
All participants will be muted 1 hour |
All participants will be muted for 2 hours |
All participants will be muted for 4 hours |
All participants will be suspended for 2 days |
| Use of Obscene, Bigoted, Sexually offensive, Hateful or Racially offensive user ID or character name |
Deletion of character (in some cases, we may have the account blocked indefinitely until renaming of character is completed) |
| Use of Obscene, Bigoted, Sexually offensive, Hateful or Racially offensive Sect name |
Disbandment of Sect group + 7 days Account Suspension for the Sect Lord |
| Posting or giving links to any sexually explicit, harmful, threatening, abusive, defamatory, obscene, hateful, racially or ethnically offensive imagery or content |
Mute 2 hours |
Mute 4 hours |
Mute 6 hours |
Mute 6 Hours + Account Suspension 7 days |
| FRAUD |
Impersonating a Game Moderator, Z-Zone created character or staff (including variants of the name) |
Mute 1 hour+ Account Suspension 7 days |
Mute 3 hours+ Account Suspension 14 days |
Mute 6 hours+ Account Suspension 21 days |
Mute 6 Hours + Account Suspension 1 month |
| Impersonating a certain person / player that may lead to an in-game scam |
Mute 1 hour+ Account Suspension 7 days |
Mute 3 hours+ Account Suspension 14 days |
Mute 6 hours + Account Suspension 21 days |
Mute 6 Hours + Account Suspension 1 month |
| Impersonating another account owner/character which may be defamatory and/or may lead to negative effects against the account owner |
Mute 1 hour+ Account Suspension 7 days |
Mute 2 hours+ Account Suspension 14 days |
Mute 3 hours + Account Suspension 21 days |
Mute 4 Hours + Account Suspension 1 month |
| Replicating the character of a OverSoul Game Moderator and or a known Z-Zone created character (includes variants of the name) |
Character deletion + Account suspension of 7 days |
Character deletion + Account suspension of 14 days |
Character deletion + Account suspension of 21 days |
Character deletion + Account suspension of 1 month |
| Replicating another character’s name that results to an in-game scam (including variants of the name) |
Character deletion + Account suspension of 7 days |
Character deletion + Account suspension of 14 days |
Character deletion + Account suspension of 1month |
| Removal or not displaying the sect logo before/during the siege/war |
2 days Account Suspension for the Sect Leader + Sect Group Disbandment |
5 days Account Suspension for the Sect Leader + Sect Group Disbandment |
10 days Account Suspension for the Sect Leader + Sect Group Disbandment |
14 days Account Suspension for the Sect Leader + Sect Group Disbandment |
| Sect Logos should always be clear and visible. Failure to comply to this rule before/during a siege/war will be grounds for the punishment |
2 days Account Suspension for the Sect Leader + Sect Group Disbandment |
5 days Account Suspension for the Sect Leader + Sect Group Disbandment |
10 days Account Suspension for the Sect Leader + Sect Group Disbandment |
14 days Account Suspension for the Sect Leader + Sect Group Disbandment |
| PROMOTION OF NON-OVERSOUL ITEMS / ACTIVITIES IN THE GAME |
Market, promote, advertise, or solicit within the OverSoul online game |
Mute 1 hour |
Mute 3 hours |
Mute 5 hours |
Mute 8 hours |
| Engage in, encourage, or abet illegal activities, like gambling, OverSoul online game |
Mute 1 hour+ Account Suspension 7 days |
Mute 3 hours+ Account Suspension 14 days |
Mute 6 hours+ Account Suspension 21days |
Mute 6 Hours + Account Suspension 1month |
| Discussing other MMORPGs in the game through the global chat window that is against Z-zone MMORPG |
Mute 1 hour |
Mute 3 hours |
Mute 5 hours |
Mute 8 hours |
| ACCOUNT SECURITY |
Stealing another player’s account (HACKING) |
Hacked Item Confiscation + Account Suspension 14 days+ Item wipeout |
Hacked Item Confiscation + Account Suspension 1 month+ Item wipeout |
Hacked Item Confiscation + Account Deactivation |
| Recipient of the hacked items (legal trades) |
Account Suspension until item confiscation; item replacement |
Hacked item confiscation and will return the item / gold exchanged |
| Recipient of the hacked items(illegal/one-way) |
Hacked Item Confiscation + Account Suspension 14 days |
Hacked Item Confiscation + Account Suspension 1month |
Hacked Item Confiscation + Account Deactivation |
| Announcing of player's account information (user ID, password, answer to the secret question) without the permission of the account owner |
Mute 1 hour + Account Suspension 7 days |
Mute 3 hours + Account Suspension 14 days |
Mute 6 hours + Account Suspension 21 days |
| Giving out real-world information of other players without permission from the affected player |
Mute 1 hour + Account Suspension 7 days |
Mute 3 hours + Account Suspension 14 days |
Mute 6 hours + Account Suspension 21 days |
| Promoting the use of Pilots or “fleshbots” |
Mute 1 hour + Account Suspension 7 days |
Mute 3 hours + Account Suspension 14 days |
Mute 3 hours + Account Suspension 21 days |
Account Suspension 1month |
| Advertising the intent to buy, sell, trade, share, or transfer access to any OverSoul account through the use of the Global chat window, character alias, and/or item shop label |
Mute 30 minutes + Account Suspension 7 days |
Mute 1 hour Account Suspension 14 days |
Mute 3 hours+ Account Suspension 21 days |
Account Suspension 1month |
| Advertising the intent to buy or sell in-game items for real money. |
Mute 30 minutes + Account Suspension 7 days |
Mute 1 hour Account Suspension 14 days |
Mute 3 hours+ Account Suspension 21 days |
Account Suspension 1month |
| ACCOUNT / ITEM RESPONSIBILITY |
SCAMMING |
7 days Account Suspension+ deletion of scammed item / In-game gold equivalent |
14 days Account Suspension+ deletion of scammed item / In-game gold equivalent |
21 days Account Suspension+ deletion of scammed item / In-game gold equivalent |
1 month Account Suspension+ deletion of scammed item / In-game gold equivalent |
| INAPPROPRIATE USE OF THE GAME (client / program / services) |
Tampering and modifying the game client to gain advantage over the other players in the game |
Character Rollback 15 levels +Account Suspension 30 days + item wipeout |
Account Deactivation |
| Use of a 3rd-party program to gain advantage in the game over the rest of the other players |
Character Rollback 15 levels +Account Suspension 30 days + item wipeout |
Account Deactivation |
| Use / Promoting the use of / Dealing Bots |
Character Rollback 15 levels +Account Suspension 30 days + item wipeout |
Account Deactivation |
| Using, promoting and distributing OverSoul emulators |
Character Rollback 15 levels +Account Suspension 30 days + item wipeout |
Account Deactivation |
| Non-reporting of a discovered error on the game or website that will allow unfair advantage over others |
Confiscation of items + Account Suspension 1 Months |
Confiscation of items + Account Suspension 3 Months |
| Knowingly trading items obtained through the Exploitation of in-game or game services error |
Account Suspension until value of items is paid + suspension of 14 days |
Account Suspension until value of items is paid + suspension of 1 month |
| Recipient of items obtained through the Exploitation of in-game or game services error |
Account Suspension until value of items is paid + suspension of 14 days |
Account Suspension until value of items is paid + suspension of 1 month |
| Abusing an in-game or game services error for personal gain instead of reporting as per User Agreement |
Account Suspension until value of items is paid + suspension of 14 days |
Account Suspension until value of items is paid + suspension of 1 month |
| Spreading out discovered errors that benefit gamers and asking others to do so |
Account Suspension until value of items is paid + suspension of 14 days) |
Account Suspension until value of items is paid (suspension of 1 month |
Confiscation of items + Account Deactivation |
| WEB SERVICES (My Account, Item Mall) |
Non-reporting of a discovered irregular function on the service that will allow unfair advantage over others |
Account Suspension until value of items is paid + suspension of 14 days |
Account Suspension until value of items is paid + suspension of 1 month |
Account Deactivation |
| Recipient of items obtained through the exploitation of the error found in the service |
Account Suspension until value of items is paid + suspension of 14 days |
Account Suspension until value of items is paid + suspension of 1 month |
Account Deactivation |
| ABUSE AND EXPLOITATION |
Abusing an irregularity in the game services function for personal gain instead of reporting as per User Agreement |
Account Suspension until value of items is paid + suspension of 14 days |
Account Suspension until value of items is paid + suspension of 1 month |
Account Deactivation |
| Spreading out discovered errors that benefit gamers and asking others to do so |
Account Suspension until value of items is paid + suspension of 14 days |
Account Suspension until value of items is paid + suspension of 1 month |
Account Deactivation |
| Non-reporting of a discovered irregular function on the service that will allow unfair advantage over others |
Account Suspension until value of items is paid + suspension of 14 days |
Account Suspension until value of items is paid + suspension of 1 month |
Account Deactivation |
| EMAIL |
Email Flooding (sending more than 3 of the same email in a 24-hour period) |
Email deletion; player will be referred to HelpDesk |
Email will be deleted from the Support mailbox and case will not be entertained |
| Spam Mails |
Email will be deleted and IP address blocked |
| HELPDESK |
Swearing, Abusive, Defamatory, Threatening, or Offensive Language |
Account Suspension for 4 days + case will not be entertained |
Account Suspension for 7 days + case will not be entertained |
Account Suspension for 14 days + case will not be entertained |
Account Suspension for 14 days + case will not be entertained |
| False reporting (claiming passwords of other accounts, scam reports, hack reports that did not transpire) |
Account Suspension for 5 day + case will not be entertained |
Account Suspension for 10 days + case will not be entertained |
Account Suspension for 14 days + case will not be entertained |
Account Suspension for 14 days + case will not be entertained |
| Falsifying a hacking complaint (exaggerated hacked item list) |
Account Suspension for 5 day + case will not be entertained |
Account Suspension for 10 days + case will not be entertained |
Account Suspension for 14 days + case will not be entertained |
Account Suspension for 21 days + case will not be entertained |
| Falsifying a hacking complaint (reporting a hacking incident that did not transpire at all) |
Account Suspension for 5 day + case will not be entertained |
Account Suspension for 10 days + case will not be entertained |
Account Suspension for 14 days + case will not be entertained |
Account Suspension for 21 days + case will not be entertained |