Players Guide to Using the Support Helpdesk
The OverSoul, Courage for Supremacy Helpdesk Page is a customer's primary means of communicating with OverSoul Customer Support. Through the OverSoul Helpdesk Page, users can quickly and easily submit cases and receive feedback, without needing to resort to other traditional mediums, like phone lines or electronic mail that may not be available to all.

Here is a quick and simple guide on how to use the OverSoul Helpdesk Page:

STEP 1: ACTIVATING THE HELPDESK ACCOUNT

• Users can activate their OverSoul Helpdesk Accounts by logging in to the OverSoul website under "My Accounts".
• After logging in to My Account, click on My Profile. Click "Helpdesk Activation" button to activate the Helpdesk Account on the "My Profile" page.

Note: The User's Helpdesk Password must be different from their Game Account Password.

STEP 2: LOGGING IN TO THE OVERSOUL HELPDESK PAGE

• Once the Helpdesk Account has been activated, it can be accessed via the Help page.
• Once the link is clicked on, it will direct the player to the OverSoul Helpdesk login screen. Once there, the User should key in the Helpdesk Account User ID and Password, choose Game: OverSoul and click on "Logon".
• At the Helpdesk main page, the player will be given the option to submit a New Case, View Case List for submitted reports, and update the Helpdesk Account Profile.
  • New Case - click this option to submit a report to the Z-Zone Support Team.
  • View Case List - this option will show the list of cases that have been submitted by the account including is status.
  • Profile - this option will allow the user to change the Helpdesk Account's Login information.
  • Logoff - this is the option end the Helpdesk session.
  
  View Case List:
  • Ticket Number - This is the case number for the report submitted. This would be used in identifying the reports submitted should a screenshot be required to process the case.
  • Title - This will allow both the User and the Support Team to identify the issue being submitted.
  • Category / Sub Category - This will allow both the User and the Support Team to identify the nature of the issue.
  • Assigned To - this will indicate the Department who is currently handling the submitted report.
  • Date Submitted - this will show when the report was first submitted.
  • Status - This will identify the status of the case.
    • New - case have just been submitted.
    • Need More Info - the report was submitted with incomplete information.
    • Case Ongoing - the submitted case is currently under investigation.
    • Pending Resolution - Investigation on the case has been completed. Restoration is already being scheduled.
    • Closed - case was resolved.
  
  List of Categories and Sub Categories:
  Here are the Categories that will be used when submitting a report to the Z-Zone Support Team:
  
  Game: OverSoul
  
  Category: Account Details and Security
  Sub Category:
  • Password Request
  • Secret Answer Request
  • Change in E-Mail Address in Helpdesk Request
  • Hacking
  • Scamming / Impersonation
  • Harassment / Foul Words
  • Rollback due to emergency server shutdown
  
  Category: Game Disruption
  Sub Category:
  • Player Killing by Mob Luring
  • Sect War
  • Mob Stealing Z-Zone Initiated Events
  
  Category: Website Issues (My Account/Item Mall/Forums)
  Sub Category:
  • My Account
  • Item Mall
  • Forum /Community Boards
  • Bug Report
  
  Category: Inquiries / Comments / Suggestions
  
  Category: Card Top-Up Issues
  
  Category: Game Client Issues
  Sub Category:
  • Download
  • Installation
  • Game Client Login
  • Network
  
  Category: Game Related
  Sub Category:
  • Promos
  • Events
  • FreePlay Schedule
  • Subscriptions
  
  Category: Cards Availability (Logistics)
  
  Category: Partner I-Cafes
  
  Category: Direct OverSoul Transfer (Partner Accounts)
  
  Category: Sales Promotions
  
  Category: Partner I-Cafe / Vendor Billing
  
  Category: Payment Options / Assistance